Refund & Cancellation Policy

 

 

Effective Date: April 30, 2025

 

At Joyride Health, we strive to provide reliable, timely transportation services to all of our clients. Due to the nature of our scheduled, capacity-limited service, cancellations must be handled according to the following policy.

 

 

 

Cancellations & Refunds

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• Full Refund: Cancellations made 24 hours or more before the scheduled pickup time are eligible for a full refund.

• Partial Refund (50%): Cancellations made 4 to 24 hours before the scheduled pickup may receive a 50% refund to account for lost scheduling time and operational costs.

• No Refund: Cancellations made less than 4 hours before pickup, or no-shows, are not eligible for a refund.

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How to Cancel

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To cancel a scheduled ride, you must:

• Call our dispatch line  or

• Email info@joyridehealth.com with the ride details and cancellation request

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All cancellations must be confirmed by a team member to be valid.

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Facility Contracts

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If you are part of a facility contract agreement, cancellation terms will follow the billing and refund schedule defined in your facility service agreement.

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Delays or Cancellations by Joyride Health

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In the rare event that we must cancel or reschedule a ride due to a driver emergency, traffic, or uncontrollable circumstances, you will receive:

• A full refund, or

• A no-cost reschedule of the trip, at your option

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We will always notify you as early as possible in such situations.

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5. Processing Time

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• Approved refunds will be processed within 5–7 business days to the original payment method.

• A confirmation receipt will be emailed once the refund has been issued.